FAQ air168

air168 accepts a variety of popular deposit methods in Malaysia, including:

• Online bank transfer (FPX) — Maybank, CIMB, RHB, Public Bank, and more
• Digital wallets — Touch 'n Go eWallet, GrabPay, Boost
• Internet banking and mobile banking apps
• Cryptocurrency (Bitcoin, USDT)

All deposit methods are available 24 hours a day, 7 days a week for your convenience.

Deposits via FPX and digital wallets are typically credited to your account within 1 to 5 minutes after a successful transaction. Cryptocurrency deposits take slightly longer — between 10 and 30 minutes depending on blockchain network confirmations. If your deposit has not been credited after this period, contact our customer support with your transaction proof.

Yes, each payment method has different limits. Generally, the minimum deposit starts from RM 20 and maximum limits depend on your chosen method and account VIP status. VIP members enjoy higher deposit limits. The latest limit details can be viewed directly on the Deposit in your account.

air168 does not charge any processing fees for deposits. The full amount you transfer will be credited to your account. However, your bank or digital wallet provider may apply their own transaction charges — this is beyond air168's control and you should check directly with them.

Withdrawal requests are processed within 15 minutes to 2 hours for most payment methods during normal operating hours. For withdrawals made during peak hours or involving larger amounts, processing may take up to 24 hours. Once approved by our finance team, the credit time depends on your bank or digital wallet provider.

To process a withdrawal, your account must have completed full identity verification (KYC), including confirming your full name, phone number, and uploading a valid identification document. In addition, any wagering requirements (rollover) associated with bonuses received must be fulfilled before a withdrawal can be processed.

The minimum withdrawal amount is RM 50 for most payment methods. The daily maximum limit depends on your account's VIP level — standard members enjoy default limits while Platinum VIP members and above have significantly higher limits. Check your account settings to view the withdrawal limits currently applied to your account.

Yes, you can cancel a withdrawal request as long as it is still at the status of Pending Processing. Once the request has been approved and processed by our finance team, cancellation is no longer possible. To cancel, go to the Transaction History section in your account and look for the cancel option next to the relevant request.

New air168 members are eligible to receive welcome bonus which includes a first deposit match and free game credits. Bonus value and terms depend on the current active promotion. Check the promotions section in your account after registration to see the latest offers available to you.

Wagering requirement or rollover is the number of times you need to wager the bonus amount before any winnings from that bonus can be withdrawn. For example, if you receive an RM 50 bonus with a 10x rollover, you must place a total of RM 500 in wagers before the balance can be withdrawn. This requirement varies by promotion type.

Yes! air168 has a multi-tier VIP loyalty program that rewards active members. Every bet you place accumulates loyalty points that can be redeemed as gaming credits. Higher VIP tiers unlock exclusive benefits such as higher withdrawal limits, special bonuses, a personal account manager, and invitations to VIP events.

Generally, only one active bonus can be held at a time. However, some promotions are designed to be combined. Check the terms of each promotion to see whether it can be stacked with other offers. Our support team is also on hand to clarify which promotions can be claimed simultaneously.

air168 offers a wide range of game categories to suit every type of player:

• Video Slots — hundreds of titles from the world's leading providers
• Live Casino — Baccarat, Roulette, Blackjack with real dealers
• Table Games — digital classics from traditional casino games
• Sports Betting — football, basketball, tennis, and more
• Lottery & Numbers — Malaysia-style number picks

Yes, the air168 website is fully responsive and accessible directly through your smartphone browser without installing any app. However, for a smoother, faster experience with added features like biometric login and promotional notifications, we recommend downloading the official air168 app, available for iOS and Android from the Download.

All games on air168 use Random Number Generator (RNG) that has been verified by independent third-party auditors. This ensures every game round is fully random and free from manipulation. Our Live Casino games feature real dealers streamed live to guarantee maximum transparency.

If your game session is interrupted due to an internet connection issue or technical disruption, the air168 system will automatically save your game state. When you log back in and resume the game, you will be returned to your last state. If there is any discrepancy in your balance or credits, contact our support immediately with the session details.

air168 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data is stored in a secure environment and only authorized staff have access to that information. We comply with strict privacy policies and do not share your data with third parties without your consent, except as required by law.

If you suspect your account has been compromised, take the following immediate steps:

• Change your password immediately via the Forgot Password
• Contact air168 customer support to temporarily freeze your account
• Review your login history and transactions to identify any suspicious activity
• Ensure the device you are using is free from malware

Our security team will promptly investigate your case and help restore access to your account.

Yes, air168 supports two-factor authentication (2FA) for an added layer of security on your account. Each time you log in from a new device or make a withdrawal, you will receive an OTP code via SMS to your registered phone number. We strongly recommend keeping this feature enabled at all times to protect your account from unauthorized access.

KYC, or Know Your Customer is an identity verification process required to ensure the security of all members and comply with applicable financial regulations. It involves submitting a copy of a valid identity card or passport. Once KYC is complete, you can enjoy higher deposit and withdrawal limits as well as full access to all air168 platform features.

On the Login, click the link "Forgot Password". Enter your registered phone number or email. You will receive an OTP code to verify your identity. Once verified, you can set a new password. Make sure your new password contains at least 8 characters with a combination of uppercase letters, lowercase letters, numbers, and symbols for optimal security.